I'm an incredibly unlucky person



To be honest, I could switch, But having to deal with their call centre has given me all I need to ensure I never ever use their network. it's driven me up the wall.

He's definitely no crook

He's had the phone for 2 years. Been into the store and they won't help. He has the original receipt but no receipt for when it was swapped. now my understanding is that Three would have been given and kept the original receipt when issuing the replacement so how do we still have it? I asked that they should have it on their records saying the phone was swapped, "no we don't have any records", I asked that surely when they issued the replacement the account would be updated to the new phone and not just keep the old IMEI "no when we offer a replacement we don't update the records"

apparently all his bills or records still seem to have the phones old IMEI number, and we can't change this without proof of getting the replacement. so it seems I should just sell the phone on and cut my losses. although I don't want to give in, they have wound me up too much now to do that.

I'd be inclined to keep hammering away at 3. I can understand their problem (At the initial customer support level anyway), if they don't have the IMEI on record, it's probably impossible for them to give you a PAC code for it on their system if the IMEI isn't registered. It's not them being awkward (Despite it being their fault because they've not recorded the replacement phone properly), I'll bet the system they are working on just won't give it to them, given you and the original owner can't prove ownership. Does the crimina.....original owner

not have anything at all to do with the replacement? An email, delivery ticket, tracking email, the box it came in? Anything that can link the IMEI to his account?

If you keep going with them, you should end up getting to a layer above the 'standard system' where they will give you the code, but it might be worth the original owner doing that as it'll be easier.

If not, I'm sure you can get it unlocked for less than £100. Have a good scout around the internet for people in a similar situation and I'll bet there are free (Or cheaper) ways to do it, I've done it in the past with other brands and have never paid more than £20.

iPhones are not unlocked with a code, the mighty Apple hold a database of all iPhone serials, they unlock it there and you then synch with iTunes and low and behold it is unlocked. Any other unlock method isn't permanent and could be undone by a software upgrade. £15 is the standard fee for this as that is what Apple charge the telco.

we've got the original box with the IMEI number on it that matches the phone. just don't have the replacement receipt. ( I don't believe there was one) only his original receipt.

btw I don't want a pac code, I just want the phone to be unlocked. Or do I need the PAC code to do that?

The phone has been updated to the latest ios6 and because it updated the baseband aswell, the traditional method of jailbreaking it, or using a gevey sim won't work so cheaper people won't be able to unlock it. so the expensive ones are the only ones that will work. Apparently they bribe someone at apple/three to unlock the IMEI number and the phone is then factory unlocked. Had he not updated to bloody ios6 I could have done it myself.

Tbh I don't know what he would have done if the phone had been stolen for instance if three's records show the wrong IMEI numbers and stuff.

Three have clearly not updated their records but the shop staff or three don't want to know or help.

I've been on a consumer action group and been given an email address for a ceo , sent him an email. no reply yet but I'm gonna keep nagging till it gets sorted.

Ah right, never knew that. Can you get the mighty Apple to do that for you?

They won't do it unless the network request it.

Didn't want to start a new thread just for one question, which do you think is the better the ipad or the Galaxy Pad?

Just go have a look and get your hands on both of them. You'll never get this lot to agree which is best out of the 2. Probably shows how equal they are really

Steve-O, How long did the twitter support take to get back to you? messaged them a few times and nothing yet.

The phone is now on e-bay anyway, Just hope I'f i can't get it unlocked before it sells that I atleast get enough for it to just buy an unlocked/o2 iphone 4 on there.

Same day I think it was. I just 'mentioned' them in a tweet about how rubbish their customer service was, and they sent a tweet back then asked for my email address and phone number on a private message, then we started emailing and talking on the phone..

Just looked through my emails and I spoke to Nicki in social media care socialmediacare@three.co.uk is the address they were emailing from. Hope this helps!

Just looked through my emails and I spoke to Nicki in social media care socialmediacare@three.co.uk is the address they were emailing from. Hope this helps!

Quote ="Steve-O"Just looked through my emails and I spoke to Nicki in social media care socialmediacare@three.co.uk is the address they were emailing from. Hope this helps!'" Thanks for that. I'll drop them an email. I've ended up just getting my own phone back as the sale hadn't been finalised at c.e.x and im giving this back to my sisters brother in law but I'f I can get them to sort something it would be good.

Quote ="Steve-O"Just looked through my emails and I spoke to Nicki in social media care socialmediacare@three.co.uk is the address they were emailing from. Hope this helps!'" Thanks for that. I'll drop them an email. I've ended up just getting my own phone back as the sale hadn't been finalised at c.e.x and im giving this back to my sisters brother in law but I'f I can get them to sort something it would be good.

Anyone having problems with O2 signal again today? Looks to be another version of the June/July problems - lost signal here about 3 hours ago and it doesn't appear to be geographically isolated according to the O2 website.

There was a major network failure on Friday again and it is still ongoing all over the country.

It's the worst network in the country by a massive distance with the worst coverage and the worst downtime record. Why anyone would sign a contract to be with O2 is beyond me, and I'm working (Kind of) for them at the moment.

It's a surprise that the media isn't picking up on this issue like they do when other companies have problems.

It ended up being down for me for twelve hours. Fortunately I didn't really need the phone much that day but it would have been a nightmare if I had.

Add in the fact that they still keep spamming me with Rugby Union she1te and, even though I have been with them 15 years since I worked for them in the Cellnet era, they are going in the bin when I get around to the next contract.

Galaxy Note 2 arrives tomorrow...

New IPAD smaller, 1 more MP in camera and A6X CPU... still £300+ very expensive compared with alternative options.

As ever with Apple products there is absolutely nothing to justify the extra cost. Apple fans will quote features other tablets also have and use the phrases 'it's just better' and 'the best' a lot.

I watched the stream of the announcement and a couple of things made me laugh:



WTF? That is one of the most idiotic things I've heard in a long time. Have a go of the Nexus 7 or Samsung's tablets and justify that statement please. I'll bet there were an army of Samsung lawyers licking their lips when he rolled that classic out.

Another was the terminology they use to bamboozle and impress Apple fans. "A Facetime HD camera, no other tablet has that".

The most shocking comment was made by the commentator on the web stream I watched, quoting some other Apple employee with a wonderful job title and saying that Apple have sold more ipads in the last quarter of 2012 than any one PC manufacturer has sold PCs in their history. OMG, so they've sold more ipads in three months than HP have sold PCs. Staggering if true.

Apple is an astonishing company, a shining example not in technology, creativity or innovation, but in marketing. Genius of the highest order. Truth is the mini is not better in any significant area than other small tablets, is a year late and costs 40% more, but it'll still outsell them all.

Where is the £300+ figure from? $329+VAT works out at £250ish

Very rarely happens like that in the UK though doesn't it. Most retailers just change the dollar sign for a pound sign.

Apple have it at £269 on their site, £70 more than the Nexus...

Saddened you really need to try and calm down. You clearly don't like apple products, which of course is fine, just don't buy them.

They make premium products that are designed and built extremely well, they charge a premium for that (I agree the products are expensive) but some people are prepared to pay for that, I can't understand why you get so worked up over it.

As an aside the new iMac looks stunning.

I don't know where you get the idea from that I'm worked up about it. I work in a similar industry now so take an interest in these things. Apple's commercial performance always impresses me and good for them that they continue to pull the wool over people's eyes. As you say though I'm not forced to buy their products so I'm not worked up about it.

After a few days with the Note 2, i'm very very happy with it, great piece of kit. The size really isn't a problem for me. When i went from the n97 to the HTC desire HD that seemed to make the HD seem massive, but going from the HD to the Note 2 wasn't such a jump in size. The case the HTC was in made the HTC bulky but the genuine note 2 case adds little to the thickness so the note feels a lot better in hand. After only 3 days the HTC is looking a bit on the small side.


All in all i'm loving the Note 2.
PS, couldn't prize mrs G away from i-phone so she is now the [delproud[/del owner of i-phone 5.... it's minute...

I decided to reset my phone in the end anyway. Low and behold, problem sorted. The EE text came through a few days after.