Technical help please. Trying to renew our two memberships on line at the renewal price but the price they are trying to charge is the new membership price! Can I not renew on line at my discounted price?

Yes you can renew online, it can come up at a different price when you add the passes to your basket but usually once you get to the payment page you should notice the price has reverted to the renewal price.

Many thanks Chris, I'll try again.

Just tried again and the price didn't change. Any other ideas anyone please?

Does your membership number show at the top of the screen when you first login?

I had exactly the same problem, was showing the full price and I went right through to the payment step and it didn't change. I happened to be going near St Stephens yesterday so I just went into the shop and sorted it there but it is a pain. Definitely a glitch somewhere.

Many thanks for the replies. Yes my membership number does come up and one time when | tried an error message appeared that I had no membership to renew! Suppose I'll just have to go into town then. Just hope that the pass will work at the turnstiles once I've renewed!!

.... give them a ring (when they're next open).... www.hullfc.com/tickets/memberships/signup

.... give them a ring (when they're next open).... www.hullfc.com/tickets/memberships/signup

Thanks CCS. I did try renewing over the phone on the number they published. It said ticket office was closed. So I googled shop opening times and the ones I pulled up were different from those you posted. Mine said Saville Street was open. So off I went into town only to find the bloody shop was closed! No wonder people don't renew their passes!

... try ringing tomorrow.

Anybody know when membership cards are sent out or available to pick up?

If you’re renewing, last season’s card is still valid.
New cards are only issued for new members.

New membership, guessing should hear something shortly

Thought may of gotten something through the post, detailing what happens next

Well done taking out a new membership under Covid circumstances. Just need to chill now you’ve done the hard stuff.

One of the shop staff said it would be January for new passes.

Cheers fellas

Renewal deadline delayed to 27th Jan as club have received feedback that fans are unsure about Covid and potential lockdowns.

Makes sense and fingers crossed we are on the way down on this wave.

I’ve just renewed our passes for 2022, myself, youngest son, middle son, grandson, and new edition granddaughter although her pass is just a fiver.

I did ask the question regarding the price freeze, when a pass holder who has been in full time education leaves university, the jump from the discounted student pass price to adult is quite a leap, and especially with covid, and limited job opportunities in Hull, I’m sure many a student who are leaving full time education will have no option, not to renew, perhaps a scheme incorporating discounts for the many people who claim universal credit, would be a good way to protect against losing revenue from supporters who may struggle with payments.

Rider I see your point but in fairness its always going to a big jump when you're no longer eligible for a discounted rate in regards to a season but that's just life really. Maybe the club could have offered people who were eligible last season for discounted passes a price halfway between the two for this year only but then where do you stop as a club?

Its a tough one as there's never been a situation like COVID in my lifetime that has affected everyone. Unfortunately the club also needs money to be able to survive and cutting prices and offering more discounts will make it more difficult for the club in terms of revenue. In a way its a bit of a catch 22 situation.

Thankfully I tend to put money away each week throughout the season as a kind of season pass savings fund for the following season so its always less of a hole and don't miss it when paying in full.

Talking of renewals does anyone know when the membership packs for those that have renewed are being sent out?

Hi Chris, if you go in to stadium shop, with your pass details, they’ll make your bundle up, with your discount vouchers etc, if you don’t want to wait.

Good points Chris, and your rationale regarding saving says older generation rather than student



I was thinking more of a scheme which would include the unemployed, and possibly in receipt of universal credit, I personally know many of our supporters just can’t afford it, that’s probably the answer right there.

But better having a 1000 paying £100 per season, then losing them forever.

Rider I tend to class myself as mid generation as not quite older generation just yet



Its just something I do from experience after the days of youthful exuberance when money burnt holes through my pockets as it was going in my pocket.

I agree in normal circumstances its better to have 10% of something rather than 100% of nothing but due to the terms of the agreement with the SMC its a lot more complicated in terms of handover to the SMC financially based on attendance as it could be that those extra 1000 paying £100 ends up with the club losing money.

I'm in no rush to be honest as the card itself we retain but just wondered if any of the membership packs had started to filter out to members yet.

I think information regarding membership packs is released this week.