Anyone else struggling to get through to the ticket office, been on twice on Friday over 5 mins a time. Just been on now over 7 minutes still no one answering.
Wouldn't mind but you have to listen to a load of bull about Latics. Isn't it about time we had our own phone lines? Rant over

20 mins to get on very busy got there in the end

Finally got through after 15minutes, it was only a query I had. Used to get through virtually straight away.

Heard there was quite a lot queuing for tickets this morning. Might explain why phones where taking a while to be answered?

No, just the usual poor service. My dad queued for 45 mins at the ticket office this morning. There were only 12 people in front of him. Main problem is stupid opening hours. They should go back to opening on Saturday mornings or open a ticket terminal at Warriors World.

New ticketing website has removed the 5 other people I buy tickets for.
4 have been able to get the 'password reset' link sent. It doesn't work for the fifth. We are long-term ST holders and I know all the client codes etc.
Tried to phone. Wasted 10 minutes on hold listening to infuriating rubbish about Latics and other annoying 'events'. Not even a 'countdown' or apology for time on hold.
Rugby is very good at the moment. Buying tickets is a total joke. You can't even e-mail the club and get a sensible and timely reply. Poor, poor management, clueless 'marketing'.

The marketing side of things really does need to improve. The club should be making it easier for supporters to buy tickets not harder.

Imagine someone with a passing interest in attending Fridays match. Tried online to purchase and the site won't let them. Then tried the phone line but on hold for ten minutes plus.... Quite likely would give up waiting for the phone to be answered and watch it on SKY. Lost sale.

We now live in an age where a lot of people are impulse purchasers (Amazon for example). You see what you want, its in stock, delivery within 24hrs,click buy.... done!

It should be that easy. Studies have shown that customers will try to purchase an item online twice. If after the 2nd time the sale doesn't go through the customer goes somewhere else.

Get it sorted Wigan!

Can't buy tickets online - keep getting the message below.

'Shopping basket entries are unavailable.  Please try again later.'

Its bordering on farcical - there was a big thread on the ticketing issues a couple of months ago and its as bad as ever now.

Been having a similar issue. Will try again tomorrow. I’ve also had major issues getting a ST for next season. The club say there is the option to spread the cost over 6/8/10 months but when you come to purchase there is no option to do so.

Shambolic ticketing system

same here password reset won't work so can't buy also why were we not emailed about this new ticketing website instead of letting us find out when we first try to buy.
i bet they have lost hundreds of possible buyers because of this, seriously thinking of not bothering.

Emails were sent out a while ago wrt new ticketing site.

Trying to get the password reset was an absolute nightmare and I only got it resolved when I asked them to cancel my season ticket and give me a refund. The ticket office and ticketing website is an absolute shambles

A friend of my sons always buys his season ticket on finance..he still cant buy it yet as its not available..not very good given season tickets have been on sale for a couple of weeks now

I had the same problem tried about 20 times phoned the ticket office up and the girl said that she would reset it from the office. Got a phone call day after with the access code it was my postcode from there I logged in and changed my password. Had trouble getting the tickets from the office Monday I took 2 other season tickets with me to buy tickets thought it would be straight forward.NO because they were not on my friends and family she was reluctant to issue tickets. She said that the new ticketing system would not let me buy tickets even from the ticket office .She added the other tickets on to my client code. Thats probably why the hold ups are with the ticket office .If you want to buy tickets that are not yours and yo have a client code ADD THEM ON TO YOUR FRIENDS AND FAMILY.

The new ticketing system isn’t fit for purpose and whoever scoped this should be strung up. The club are desperate to sell tickets and throw this into our faces at every possible opportunity including every player interview. Yet when we do try to buy tickets there are obstacles you have to overcome whether you attempt to buy online, call the ticket office or aim to buy in person. The club needs to get its finger out because it’s quite frankly appalling.

My problem exactly and when I emailed to ask why it wasn’t up they emailed back saying it’ll be on “in a few weeks”.

Yup,thats exactly what he’s been told..very,very unprofessional in my opinion

Pretty shambolic every time I have dealt with them this season. A big area for the club to develop. It's like they're making it harder to get to the games rather than easier. I just get the feeling that I'm a major inconvenience to the ticket office when I manage to get through to the ticket office to buy a ticket. From the ticket office.

Things really have gone downhill since Simon Collinson left. A few years we had a marketing team that was the envy of the league.

We had a great website, we brought in Wigan TV (one of the first in RL to do so), the Big One Games were very successful early on.

The website these days is rarely updated (last time I looked), out of date content and broken links even. EDIT - Broken links look to be fixed.

It really is an area that has been overlooked over the last few years. The club needs to reconnect with supporters and hopefully Robin Park Arena will go some to to achieve that (it has to!!)

On the field things are going great. Find fresh ways to bring the club back to the people.

The club have recently put some good initiatives in like the free bus, community events... Etc.

The Rugby Camps and free tickets to under 8's is massive for us next year, we really do have an old fan base and bringing youngsters through the turnstiles is a must.

Just seen a post regards a fans forum. Fantastic to see, in my post above I stated the club needed to reconnect with fans. This is a great start.

Which is were your more casual fan will turn round and say “stuff you then”.

Finally managed to get my tickets, only took 2days of trying!

There was an earlier post that I replied to on buying tickets, I went on the website Saturday morning followed the instruction to change my client code , updated my password and then just went to the basket where my seat was saved for me.

I have previously had issues with the site but had no issues whatsoever and prefer to buy online as the phonelines are usually busy when the football season has started. If fans are having issues then they do get frustrated, I have never purchased GF or Cup tickets from the club because of the time it takes and will use the RL one.

Has anyone been able to get the £5 season ticket discount for south stand online?

Absolute mess of a website. I use to buy tickets on there all the time to avoid the ticket office.

Not worked so rang up after being on hold for 5 mins finally got through. Still couldn’t buy tickets as I didn’t know my mates client code (I knew his name and adress but he “wasn’t coming up on my system”) been told to contact him and get the code of his season ticket.

What a farce, they should make buying tickets as easy as possible. Very tempted to watch it on sky and save myself £20.

i fear a really low crowd on friday after this shambles i managed to get mine after phoning up but have had to make a trip to the ticket office to pick it up as they said it was too late to deliver.
still can't get online or reset my password, where are you mr lenegan it's time to kick some ass.

Can you pay on the day?