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| Anybody else just getting the recorded “ the office is closed “ message when ringing for tickets
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| Anyone know what the queues are like down at the kcom?
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| Quote ="fcthefuture"Anybody else just getting the recorded “ the office is closed “ message when ringing for tickets'"
Ignore it and press one. You'll either (likely) get an engaged tone or you'll join the queue i've been in for exactly one hour.
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| Anyone know how long the q is at the kcom? Some pics on Twitter showing a huge q but not sure of they were earlier on. Been trying the phone line for hours but constantly engaged
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| Quote ="Jake the Peg"Anyone know how long the q is at the kcom? Some pics on Twitter showing a huge q but not sure of they were earlier on. Been trying the phone line for hours but constantly engaged'"
No way will they sell out today so if it means waiting until next week so be it. Shouldn't be an issue unless you need a large number together.
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| Quote ="ComeOnYouUll"No way will they sell out today so if it means waiting until next week so be it. Shouldn't be an issue unless you need a large number together.'"
No but i cant go Monday or Tuesday
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| Quote ="Jake the Peg"Been trying the phone line for hours but constantly engaged'"
Took over 250 redials before I managed to get in to the queue. And then over 90 minutes before I got to speak to somebody. 2 & 3/4 hours from start to finish.
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| Quote ="Jake the Peg"No but i cant go Monday or Tuesday'"
Just got to the stadium. Que isn't massive, would estimate about 30 minute wait. Inside too so it's out of the rain.
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| Really hacked off. Couldn’t get thru first thing so went to stadium, queues there 90 minutes, couldn’t wait.
Finally got into the telephone queue which gives no clue as to where u are,
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| 90 mins in queue, had to give up, can’t even get back in queue now,
Just shambolic, Halifax selling online, why the hell aren’t we ?????
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Quote ="al283"90 mins in queue, had to give up, can’t even get back in queue now,
Just shambolic, Halifax selling online, why the hell aren’t we ?????'"
… because the SMC choose not to provide that service.
Buy them from Halifax.....
https://shop.halifaxrlfc.co.uk/shop/cat ... ch_tickets
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Quote ="al283"90 mins in queue, had to give up, can’t even get back in queue now,
Just shambolic, Halifax selling online, why the hell aren’t we ?????'"
… because the SMC choose not to provide that service.
Buy them from Halifax.....
https://shop.halifaxrlfc.co.uk/shop/cat ... ch_tickets
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| Quote ="oooh Gravy!"Just got to the stadium. Que isn't massive, would estimate about 30 minute wait. Inside too so it's out of the rain.'"
I'm at the front... 20 minute wait. No hassle.
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The club need to invest in its own ticketing system. Its archaic queuing and spending 2 hours on the phone to get tickets in 2019
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The club need to invest in its own ticketing system. Its archaic queuing and spending 2 hours on the phone to get tickets in 2019
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Club Owner | 22255 | No Team Selected |
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| We've had a few semi finals recently.
Every time people panic that they won't get a ticket. Every time everyone who wants a ticket gets one.
We are in the South East corner of the stadium, Fax are in the South West corner but only the end block of the South Stand which suggests that if needed we will have most of the South Stand as well as the southern end of the East Stand.
I'm going in a group of four and we are sorting our tickets next week. We won't have first choice of where we sit but we will be fine.
The capacity is 28,700 - don't worry people.
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| Quote ="ComeOnYouUll"We've had a few semi finals recently.
Every time people panic that they won't get a ticket. Every time everyone who wants a ticket gets one.
We are in the South East corner of the stadium, Fax are in the South West corner but only the end block of the South Stand which suggests that if needed we will have most of the South Stand as well as the southern end of the East Stand.
I'm going in a group of four and we are sorting our tickets next week. We won't have first choice of where we sit but we will be fine.
The capacity is 28,700 - don't worry people.'"
I doubt well sell out our allocation anyway but didn't want to be behind the sticks or low down near the pitch but managed to get through on the phone in the end
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| Quote ="Jake the Peg"The club need to invest in its own ticketing system. Its archaic queuing and spending 2 hours on the phone to get tickets in 2019'"
I bet the Allams would find a way to invalidate any ticket not bought via the SMC. So wouldn't be worth it.
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| Quote ="ComeOnYouUll"We've had a few semi finals recently.
Every time people panic that they won't get a ticket. Every time everyone who wants a ticket gets one.
We are in the South East corner of the stadium, Fax are in the South West corner but only the end block of the South Stand which suggests that if needed we will have most of the South Stand as well as the southern end of the East Stand.
I'm going in a group of four and we are sorting our tickets next week. We won't have first choice of where we sit but we will be fine.
The capacity is 28,700 - don't worry people.'"
Correct, hubby just got ours, no dramas at all.
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| Quote ="Jake the Peg"The club need to invest in its own ticketing system. Its archaic queuing and spending 2 hours on the phone to get tickets in 2019'"
It's still up to the SMC, they provide the ticketing service, which includes access to the KCOM stadium via their card readers.
Access to other grounds is dependent on the SMC integrating the ticket allocation we get.
Not difficult, but needs our membership details to provide a full service.
They don't appear to want to do it, or more likely want to charge us the earth to do it. (My guess is that the facility already exists.)
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| Quote ="ccs"It's still up to the SMC, they provide the ticketing service, which includes access to the KCOM stadium via their card readers.
Access to other grounds is dependent on the SMC integrating the ticket allocation we get.
Not difficult, but needs our membership details to provide a full service.
They don't appear to want to do it, or more likely want to charge us the earth to do it.'"
Thanks for clarifying ccs. Thought it might be a complicated situation.
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| Quote ="ccs"It's still up to the SMC, they provide the ticketing service, which includes access to the KCOM stadium via their card readers.
Access to other grounds is dependent on the SMC integrating the ticket allocation we get.
Not difficult, but needs our membership details to provide a full service.
They don't appear to want to do it, or more likely want to charge us the earth to do it. (My guess is that the facility already exists.)'"
It's not really the smcs responsibility to provide us with an online platform for neutral and away matches. It cant cost that much as even championship sides have online ticket sales. Easier to blame the smc and deal with the occasional chaos I guess
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| Quote ="Jake the Peg"It's not really the smcs responsibility to provide us with an online platform for neutral and away matches. It cant cost that much as even championship sides have online ticket sales. Easier to blame the smc and deal with the occasional chaos I guess'" Or, in your case, easier to blame the club.
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| Quote ="ccs"Or, in your case, easier to blame the club.'"
I'm with Jake. Unless I'm missing something, I don't see what the SMC has to do with away/neutral games. It's 2019, an online option should be standard. If we had this facility for home games too we might get more than 4k for a home cup match.
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| Quote ="oooh Gravy!"I'm with Jake. Unless I'm missing something, I don't see what the SMC has to do with away/neutral games. It's 2019, an online option should be standard. If we had this facility for home games too we might get more than 4k for a home cup match.'"
You're missing quite a lot by the looks of it.
Online tickets for cup home games have been available this season (with the option of using your membership card for entry rather than having the ticket printed/posted to you).
Away/neutral games need the club membership details to offer discounts like the ones for the semi final.
That means the club either:-
(a) provides Bolton (or whoever) with all the members information and you buy directly from Bolton (or whoever) - not a good idea, data protection and all that. Plus you'll need a mechanism to identify who you really are when you try to buy the tickets from Bolton (or whoever).
I don't see Saints, Warrington or Halifax using this option.
(b) Bolton (or whoever) provides the SMC with a database of the allocated tickets (easy to do), and the SMC does the rest. This can be details of the seating plan or simply numbers of tickets per block, which loses the option of selecting specific seats but simplifies things even more.
I honestly can't believe the club would not chose option (b) unless the SMC were making it too difficult, it's not as if they haven't done it before. eg no pay on the gate, excessive surcharges for ticket purchases.
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| Quote ="ccs"You're missing quite a lot by the looks of it.
Online tickets for cup home games have been available this season (with the option of using your membership card for entry rather than having the ticket printed/posted to you).
Away/neutral games need the club membership details to offer discounts like the ones for the semi final.
That means the club either:-
(a) provides Bolton (or whoever) with all the members information and you buy directly from Bolton (or whoever) - not a good idea, data protection and all that. Plus you'll need a mechanism to identify who you really are when you try to buy the tickets from Bolton (or whoever).
I don't see Saints, Warrington or Halifax using this option.
(b) Bolton (or whoever) provides the SMC with a database of the allocated tickets (easy to do), and the SMC does the rest. This can be details of the seating plan or simply numbers of tickets per block, which loses the option of selecting specific seats but simplifies things even more.
I honestly can't believe the club would not chose option (b) unless the SMC were making it too difficult, it's not as if they haven't done it before. eg no pay on the gate, excessive surcharges for ticket purchases.'"
(c) the club invest in their own ticketing system (as they know they can't integrate anything with the SMC's) and then they can implement the same solution warrington have where you can pick your individual seats at an away (neutral) ground
I'm sure the SMC would do (b) but as it's above and beyond what we have in our contract with them (The one pearson was involved in setting up if I remember rightly) they want paying and we won't pay. It's like the season pass renewal which used to be simple through the ticketing office but now means dealing with a paper based system in the club shop.
This is 2019, not 1979. We're all used to ordering things at the click of a button and whilst us die hards may put up with a 2 hour wait on the phone or a 90 minute queue in the rain, casual or potential new supporters won't. A sporting club isn't like a normal business but if you had to queue in ASDA for 90 minutes to get served you would be buying your shopping elsewhere. It's a simple (albeit with some cost) thing for the club to put right and is something we've had to put up with for years now.
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| Quote ="Jake the Peg"(c) the club invest in their own ticketing system (as they know they can't integrate anything with the SMC's) and then they can implement the same solution warrington have where you can pick your individual seats at an away (neutral) ground'"
So you're advocating investing in 2 ticketing systems, each with (identical) membership details and also secure (but separate) authentication and payment systems.
I can't see the point, for 1 or 2 games a season.
When Mr Allam has gone, hopefully ticketing issues will be a thing of the past.
Do city allow online purchase for away league matches, because if they do then there's the answer, because we're using the "hulltigers" ticketing system.
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