Sent my parents into the WTW shop last Saturday to buy one for me as I now live 40 miles away and they were told its out of stock already.
When they asked the staff when they expect it to be back in stock they were told 'Don't know just keep popping back in when you can'. They had only been in the shop once before and left feeling that the staff were uninterested in providing any decent customer service. Since found out Waterstones are selling it so it'll end up getting purchased from there.
Poor customer service until things like this are rectified from the top down to the bottom how is the club able to maximise revenue opportunities with customers?
Surely when you go out of stock for a real sought after item you contact the suppliers for next delivery date and then communicate that message to all of your staff to inform the customers? You get them back in the store and other goods may then also be purchased? Or is this a bit too complicated or difficult?