One of four arrived today. It has the wrong surname!

Nothing yet

If you have requested a physical one and are in the South Stand they are only being posted out today apparently

digital

Says they will all be received by Thursday evening, may still be working on the emails out

I got a letter of apology via email with two digital tickets attached that are wrong, both have my sons name on them , and both say over 60 . I did ask for proper plastic tickets but for some reason they ignored my request. Looks like I’ll be hanging on the phone for a few hours today . Really poor this

It does seem that there has been some confusion somewhere with who wants physical and who wants digital.

I have never asked the club for physical season tickets, have never even had a conversation with anybody at the club regarding a physical season ticket so i was under the impression i would be getting a digital ticket.

Get home from work last night to find i have been sent physical season tickets, in separate envelopes as well which isn't very environmentally conscious of them.

Suppose i didn't mind either way, but people getting digital versions when they request physical is a real issue, especially when they are incorrect.

I was expecting an email with access to digital tickets for myself [over 60 and my son.
Instead I received two plastic tickets in the post this morning. Seat numbers are okay but the ticket for my son shows that he is now "Over 60".

Still nothing of either description

Received an email for 1 ticket but not for the other two. The email was the wrong seat and it turns out they've sold our daughter's seat to someone else despite it being on auto renewal!

Ticketmaster is a joke. Why did they not cut ties immediately when this was obviously turning into an absolute disaster. This could have been sorted weeks ago.

Just a quick commendation for the ticket office staff themselves. The woman I spoke to was so helpful despite it being at the end of what must have been a very trying day (I was on hold for over an hour and they took my call 20 mins after closing time). They're trying to sort the problems out but they're problems that shouldn't need sorting in the first place!

My daughters came through the post. I didn't ask for a physical version but no issues with names/seats luckily enough.

I was hoping everything would go smoothly across the board when they published that update the other day but it looks like the problems will continue for a while yet, as they work through these errors and people not receiving tickets.

The frustrating thing is that things don't seem to be improving on the whole ticketing front. They're actually getting worse. You'd think after all the issues we've had so far, someone would be making absolutely certain the Season Tickets went out without a hitch. Clearly not the case.

Got mine through post this morning a plastic card which says access card seats and names ok but there is no bar code or QR code and nothing that looks like it will trigger the turnstiles,

Just to echo your last paragraph there, I have had a few issues with the ticket site this season now and the emailing system from it and have had to contact the ticket office over the phone a few times to get issues rectified. Everybody who i have spoken to over there has been stellar and in one case went well above what would be required in their job role to sort an issue. They are doing god's work at the moment whilst taking the brunt of people's frustrations i would expect for something that is most likely not their fault.

That is a good point as neither does mine, unless they use some sort of technology that doesn't require anything like that? New one on me if so.

Just received a plastic card, didn't request one but happy days

Does yours have a barcode / QR code of any description on it pal?

I need to head down to the ticket office later today anyway so will ask while i am there.

just my name client code and seat no., there's either something inbuilt or we're just waving it to someone manning the turnstile

The accompanying letter from Rads raises more questions than answers. Arrive early next week & prep for a long queue, methinks.

Bought my Leigh tickets 6 days in advance of the game and they came 2 days after the game.

90 minutes on hold before getting duplicates printed at Leigh.

It’s just not working at the minute.

Update on this.

Asked the question while i was down at the ticket office, they have an inbuilt chip so no need for a barcode or QR code.

I seem to one of the lucky few who have got (eventually!) what I asked for! Plastic season ticket and [imea culpa[/i letter arrived today. I had emailed the ticket office asking for a physical card, but never had explicit acknowledgement of that, so that was a relief. Old git category and seat correct. But it's clear from responses here and elsewhere that more than a few people have had very poor service.

Kris Radlinski needs to read this thread.

Can't understand what's going on here...I'm pretty sure I didn't click on any option for a physical card, but it arrived this morning. Actually, if I think about it, I'm on auto-renewal, so i haven't clicked anything for a couple of years.
The main site update from yesterday indicates that electronic tickets are going out or have gone out.

Are Fujitsu running the back-office systems?

Wasted 45 min waiting in phone queue, I was told season ticket was emailed last Thursday, checked all folders Inc spam, trash nothing sent. Tried calling back the ticket office was closed. So I will be wasting more time tomorrow trying to get what I paid for last August. I will email a complaint for what good that seems to do the last couple of emails were responded to without addressing the issue.

Six of us. Long-time ST holders.
Three couples, separate addresses and emails. All paid in full in December.

Received nothing.

Emailed club yesterday, got auto reply - same one as people were getting last week.