A bit of a rant i know its been brought up alot but was in the shop yesterday and someone was in there tryna return their home top due to cracking.

The jist i got was hed been speaking to one of the bosses about returning it and had been told via email he could do only for the bloke hed been speaking to to dispute it.

i saw him go and get a blackberry from his car so guessing he was showing proff of the emails.

the guy in the shop was then telling him there wasnt a fault with the top despite the cracking on the storage sign and the chester uni one.

and wouldnt swap it to an away one for him ( these have been sewn not printed now)

not sure what teh outcome was but he left his top in the shop and said would never buy anything from the club again despite spending "hundreds" in there every year.

also saw alot of people bringing in away tops to swap and despite the fact the shop swapped them they tried to blame it on the person by saying theyd washed it wrong( come on its a known issue the away top)

all in all pretty shocking service, id gone in for a home top but didnt bother after the kick off id witnessed.

anyone else know if the home top cracks?

also anyone else had any run ins with the shop?

not a thread to hang people out to dry litteraley just interested to see if this was a one off cos i dont visit very often

i saw some1 in there returning a home shirt with cracks on it last week when i was in there. the club will go under with the amount of freebies, blunders and plain being stupid going on in that shop!

I went in on Saturday to return my home and away tops and to buy Magic Weekend tickets.

The 2 who were working there said they couldn't see the problems even though the away shirt had lots of cracks, I admit that the home shirt wasn't as bad but there was still cracking on the big storage logo. We have been very careful with the shirts to just hand wash them because of knowing of the logo cracking problems I shouldn't have bothered and just chucked them in the washing machine.

They said to go back on Monday when the manager would be in, my dad took the shirts in and got the away shirt changed but the home shirt has been sent off to ISC in Leeds.

The club needs to make sure that next year all of the shirts get produced in Australia like usual ISC products, the player fit versions and Australian shirts in the shop are Australian made and you can tell.

I went in last week to get coach and match tickets for the Challenge cup, I reached the counter wear upon the young girl took a big bite from a butty, then spent the next couple of minutes spitting food at me. I also asked about the xxxs adult shirts that are supposed to replace the large kids shirt that were way to small, only to be shrugged at by said hapless person and told we have a away one " when do you think the home ones will be coming in" another dozy shrug of the shoulders followed.

All power to young kids who want Saturday jobs, but choose something you want to do and can be d to do.

The club has dropped massive clanger with the shirts, and some employees (not all) in the club shop. the shirt sager is as a mess and needs sorting NOW.

Just out of interest who would be the right person to write to at the club to register my dissatisfaction

I don't like complaining as a rule but if no one says anything, and we all except then things will not change


Jack

Just bin in there bought the away top.

£25 bargain, the new baches aswell.

well the person who was kicking off with the customer when i was in there was called ian, ive done research on the website and found hes the rtetail director ian powell,

also forgot to mention the bloke returning the top said to him "would you wear that in this condition" ian powell replied " i wouldnt wear anything warrington related"

the customer also said he wasnt happy with the service he was recieving to which ian powell sarcasticly said " its shockign isnt it"

not really how fans should be treated

Glad something like this has come up as I need to take my away shirt back to get it changed.

There are cracks everywhere on the Vestas sign at the front, not to mention it turning red....the sponsor logo on the colour has turned red and the Big Storage logo on the left sleeve has a huge amount of cracks in it.

This has come after the shirt was washed for the FIRST and only time, on a delicate lukewarm wash with no additional clothing in with it.

I better had get a change of shirt otherwise I'll be requested my money back. Some bloody birthday present that was!!!!!

Send an email about the incident to andy.gacliffe@warringtonwolves.com

Send an email about the incident to andy.gacliffe@warringtonwolves.com

Don't forget the "T" in Gatcliffe though!

The quality of ISC stuff is terrible but I think overall the club has done it's best by most fans. We need a quality supplier for next year. Anyone heard anything from Leeds or Hull fans about their gear?

first season in years i havent bought any gear from the shop be it training stuff or replica shirts. as soon as i saw the crap that was on offer i thought sod that ill save my money, lets hope we can get a quality supplier on board for next year... adidas would be nice

I wonder if Ian Powell would find a Money Claim "shocking" under the terms of not fit for purpose. That would wipe the smile of his face.

Come back Canterbury!!! Mine and my daughters and my duaghters friend's tops from a couple of seasons ago are still like new. Seems they must have been better quality than the ISC stuff

OH BTW....as this problem is so widespread it would appear that there is an inherent fault with the product. Therefore under sale of good act etc the club would have to replace or refund.

That is bloody appalling. Next thing the club will start treating its supporters like Saints do.

I've been in the club shop many times & never had any problems be it buying shirts, DVDs, tickets other merchandise etc... I generally find with any retail establishment if you speak to the person with respect and manners they will speak to you in the same way; however when you walk in as the big "I am" with the inherant attitude you can generally expect to be treated with a reduced level of courtesy. As a rule it is not the fault of the person stood behind the till, nor even of the manager/retail director/whoever you decide to speak to that the merchandise is not the quality you desire - they are generally acting as intermediaries between you & the manufacturer; if you want to scream & shout at someone maybe you should contact the manufacturer & take out your temper on them?

Have you ever tried ringing the Club Shop?

(Sorry)

This is completely wrong. The Sale of Goods Act puts the onus completely on the shop to ensure the goods are "fit for purpose". You should never be fobbed-off with stories of having to send it back to the manufacturers.


In relation to the shop - I think the club has had plenty of time since moving to the H&J Stadium to sort out any niggles but to be fair as the public face of the club it leaves a lot to be desired in all facets.

Agreed. The contract is between the consumer and WWRLFC. If you did not get satisfaction I would suggest an HMCS online money claim. They probably would'nt even acknowledge service or file a defence and you would get your money back.

The shop could be, should be, so much better both in merchandise but mainly customer service. I often go in there and feel like I am a hindrance to them when I buy things.

Sureley it has to be down to the retail director to sort this common problem out, I'm assuming he will be in charge of the buyers who buy the retail products.

It isnt for the customer to contact the manufacturer, the said " contract" is with the retailer.. if it was my compnay ide be taking it up with the manufacturer to see why they sold the products not fit for purpose and i certainly would'nt act sarcastic to a customer who has every right to be annoyed.

With 2.5 Million people out of work (thankfully I'm not one) there's plenty of people who would jump at the chance of being a Retail Director who must be on a good wage. I also know that I would never want to admit that my department was shocking, I would feel I shouldn't be in the job if it was.

The ISC Australian made shirts are great quality, I have a Parramatta shirt that I've had for around 4 years worn it a lot, even for the gym and it still looks really good. One of the problems is that these Warrington ISC shirts are made in China and so won't be made to that same quality.

When I went to get Hull Kr tickets they were absolutely useless.

Me and my friend went together, I was buying two (one for me, one for a mate) and she was buying one for herself.

We entered the shop together, chatted in the queue, chatted as I bought my two tickets, and then I waited for her as I got served. She was served by the same person, at the same cashier, literally straight after me.

Ten minutes later we notice that I have been given two tickets next to each other, yet for some insane reason she has been given tickets an an entirely different row.

Surely common sense dictates that you just pick the next ticket in the book! Especially when it was obvious we were buying together! When me and friends went for our Wembley tickets we didn't have to specify our desire to sit next to each other.

We went back to the shop to see if this would be an issue, and we were told by a lady (sat eating a sandwich right behind the counter, she didnt bother to get up) that we "should have said", and there was nothing they could do because they had been ripped out.

BLOODY JOKE.

Other highlights for me in that shop include when I got a shirt for the trip to Wembley and it was like getting blood from a stone, ended up having to speak to the manager and have it hand it over to me personally.

I actually have a friend in there who works weekends and does a cracking job, but it seems some of the regular fixtures in there seem to think they needn't make any real effort.

AND WHILST I AM RANTING.

Last week against Featherstone I just handed my season ticket over to the guy behind the turnstyle (not being sure what the deal was with it being a cup match), and whilst giving me a look as if to say I had just burnt his house down he said;

"You could've found me the right bloody page!".

I replied: "Your job consists of two things. First finding the page. Second, ripping it out. Surely you can do that eh buddy".

In the main i think the shop staff do a decent job especially under circumstances where there are busy periods i.e. big match ticket sales, season ticket renewals or on match days when it usually busy.

Slight criticism I have not in the staff but in the set up of the retail departmment is that we have experienced the problems with the kit afew seasons ago, not sure of the manufacture but could well have been ISC. We took out two sons tops back at that time when it was a known problem. If as in the current problems with tops it is a known issue there should be no quibble, replace the tops, refund or credit note. The club should then take the issue up with the manufacturer and the club should not lose out financially.

The last two times I have renewed our season tickets I have had to make comments to the staff that I haven't received a reminder letter. Not a lot they can do but all they say is it is nothing to do with them it is an external company that sends out the mailings. They don't offer to take details and pass them on, so this is quite frustrating and I suppose others may express their dissapointment/frustration in a not so friendly manner. TBH there must be a more econimical efficient method of season ticket renewal, often so time consuming waiting in line to renew the ticket, labels printed , sticking in the book , taking birth certificates in for children etc. Can't we learn from how the big football teams process season ticket renewals. They have maybe 30, 40, 50k season ticket holders whereas we have 7 or 8000

Just think how far the retail department have come since the move to the HJ, compared to the little counter we used to have at Wilderspool.

I'd get rid of turnstile operators altogether by implementing a barcode system for printed tickets and have a plastic card for season tickets.

Works really well at Old Trafford, Wigan and plenty of other clubs, saves both time and a lot of money. Why Warrington haven't brought it in I don't know.

Very good point. Have them at Wembley very easy and fast.