My dad went to get a ticket last week for the St Helens game and she did the same thing to him. A 70yr old man who was life member season ticket holder and watched his team for 52yrs. SHOCKING
Don't mean this to be funny or pedantic but if your Dad was told the week before to bring his full booklet then wouldn't it make sense based on this experience to take your booklet when you went in? Sounds like you went in expecting to be told you needed your booklet choosing to show your objection because you didn't agree to it. The staff don't stand a chance if customers are deliberately being arkward.
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